The Castle Club Co.

Company Policy & FAQ

When will my order be shipped?

- Processing time is currently 3-5 days after an order has been placed.

Why haven't I received my pre-order items yet?

- Any pre-orders will be shipped after the arrival date. Expected arrival dates are posted under the item. Current turnaround time is 3-5 weeks.

What if I ordered a ready to ship item and a pre-order item?

- Pre-order items bought with ready to ship items will be shipped together. If you need the ready to ship item by an earlier date please contact us via e-mail.

If you have any other questions, please contact us via e-mail.


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